Accessibility

We strive to ensure that our website meets or exceeds the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our ongoing efforts include:

• Providing meaningful alternative text for images and non-text content.
• Ensuring sufficient colour contrast between text and background elements.
• Maintaining a logical heading structure and consistent navigation throughout the site.
• Ensuring all interactive elements are accessible via keyboard navigation.
• Providing clear and descriptive link text.
• Ensuring forms include appropriate labels and error messaging.

Our website is designed to be compatible with commonly used assistive technologies, including screen readers (such as JAWS, NVDA, and VoiceOver), screen magnification software, speech recognition software, and keyboard-only navigation.

We recommend using the latest version of your preferred web browser for the best experience. If you encounter any difficulty accessing our website with assistive technology, please contact us so we can assist you and address the issue.

Our clinic at 4/161 Aumuller Street, Bungalow QLD 4870 is designed to be welcoming and accessible:

• The premises are located at ground level with step-free access from the car park to the clinic entrance.
• Accessible parking is available in close proximity to the building.
• Doorways and corridors are designed to accommodate wheelchairs and mobility aids.
• Our waiting area and therapy rooms are arranged to provide comfortable, accessible spaces for clients and their families.

We offer the following supports:

• Plain language — We aim to communicate in clear, plain language in all written materials, reports, and verbal communication.
• Interpreter services — We can arrange interpreter services, including Auslan interpreting, for clients and families who require language support.
• Flexible communication — We are happy to communicate via your preferred method, whether telephone, email, or in person.

If you require any of our documents, reports, or website content in an alternative format (large print, screen reader compatible, or verbal by telephone), please contact our team and we will endeavour to provide it in a timely manner.

We value your feedback on the accessibility of our website and services. If you experience any barriers to access, or if you have suggestions for how we can improve, please contact us:

Caterpillar Clinic
4/161 Aumuller Street, Bungalow QLD 4870
Phone: 07 4281 6886
Email: [email protected]
Hours: Monday to Friday, 8:30am to 5:00pm

We aim to respond to all accessibility feedback within five business days.

Accessibility is an ongoing commitment. We regularly review our website, facilities, and communication practices. Our improvement activities include periodic accessibility audits, staff training on inclusive communication, incorporating community feedback, and monitoring legislative developments in accessibility standards.

We are committed to creating an environment where every child, adolescent, and family feels welcome, supported, and able to fully participate in the services we provide.