Terms of Service

This website is provided for general informational purposes about Caterpillar Clinic and our services. The content on this website does not constitute medical or psychological advice and should not be relied upon as a substitute for professional consultation. You may not use this website for any unlawful purpose or in a way that could damage, disable, or impair the site.

Appointments may be booked by contacting our clinic directly by phone or email during business hours (Monday to Friday, 8:30am to 5:00pm).

We require a minimum of 24 hours’ notice for cancellation or rescheduling of any appointment. Failure to provide adequate notice, or failure to attend a scheduled appointment without prior notice, will incur a late cancellation fee equivalent to the full scheduled session fee. This fee is not claimable through Medicare, NDIS, or private health insurance and is payable directly by the client or their parent/guardian.

We understand that unforeseen circumstances arise. Repeated late cancellations or non-attendances may result in a review of ongoing service provision.

Caterpillar Clinic offers services under the following funding arrangements:

• Medicare — Rebates are available for eligible clients with a valid Mental Health Care Plan from their GP. A gap payment may apply and is payable at the time of the appointment.
• NDIS — We are a registered NDIS provider. Services are billed in accordance with the NDIS Pricing Arrangements and Price Limits. Service agreements will be established with participants or their plan managers prior to commencing services.
• Private Health Insurance — Rebates may be available depending on your level of cover. Please check with your insurer. Any gap payment is payable at the time of the appointment.
• Private Fees — A full fee schedule is available upon request. Payment is required on the day of the appointment unless an alternative arrangement has been agreed in writing.

We accept payment by EFTPOS, credit card, and direct bank transfer. Accounts outstanding beyond 30 days may be referred for debt recovery, with associated costs borne by the debtor.

Caterpillar Clinic may offer telehealth consultations via secure video conferencing where clinically appropriate. Telehealth sessions are subject to the same fees, cancellation policy, and professional obligations as in-person appointments. It is your responsibility to ensure you have a private, quiet space and a reliable internet connection for telehealth sessions.

Informed consent is obtained before commencing any assessment or therapeutic services. For clients under 18 years of age, written consent must be provided by a parent or legal guardian. Where parents share parental responsibility, we encourage both parents to be informed of and consent to the child’s treatment. Caterpillar Clinic reserves the right to request evidence of legal guardianship or parental authority, including Family Court orders, where relevant.

All information disclosed during the course of treatment is treated as confidential in accordance with the Psychology Board of Australia Code of Ethics and relevant legislation. However, there are legal limits to confidentiality. Our psychologists are mandatory reporters under the Child Protection Act 1999 (Qld) and are legally required to report to the Department of Child Safety if they form a reasonable suspicion that a child has suffered, is suffering, or is at risk of significant harm.

Confidentiality may also be breached where:

• There is an imminent risk of harm to the client or another person.
• Disclosure is required by law or by a court order.
• Disclosure is necessary for the management of NDIS service claims with your consent.

Clinical records are created and maintained in accordance with AHPRA guidelines and the Privacy Act 1988 (Cth). You may request access to your records (or your child’s records) by contacting our Privacy Officer in writing. Please refer to our Privacy Policy for further details regarding record retention and access.

All content on the Caterpillar Clinic website, including text, images, logos, and design elements, is the property of Caterpillar Clinic or its licensors and is protected by Australian copyright law. You may not reproduce, distribute, or use any content from this website without our prior written permission.

Caterpillar Clinic provides professional psychological services with reasonable care and skill. However, we do not guarantee specific therapeutic outcomes. To the maximum extent permitted by law, Caterpillar Clinic shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or our professional services. Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Queensland.

We may update these Terms of Service from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our website or services after changes are published constitutes acceptance of the revised terms.

If you have any questions about these Terms of Service, please contact us:

Caterpillar Clinic
4/161 Aumuller Street, Bungalow QLD 4870
Phone: 07 4281 6886
Email: [email protected]